Protecting your privacy is important to us, and we want you to understand how we collect, use and safeguard the personal information you provide us on our website. We may use your e-mail address when we are confirming your internet order, or to ask you a question about your order if we have not been able to reach you by phone. You will not receive promotional materials from Pistons-Online by e-mail unless you specifically request that service, nor will we ever make your e-mail address available to any other company or organization.
> Like many other websites, the Pistons-Online website may utilize a standard technology called a "cookie" to collect information about how our site is used. These are temporary cookies which will expire when you close your browser, and are only used to serve you better while you are using our site. Most web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.. We will never make it available to any other company or organization.
We do occasionally exchange our customer lists with other reputable mail order companies whose products or services we think you may find interesting. If you do not wish to receive postal mailings from these companies, or if you do not wish to receive our catalogs, please send us an e-mail message at customer_service@pistons-online.com requesting that your name be excluded from these mailings, or write to us at:
Pistons-Online
Internet Customer Service
8870 Darrow Rd., #208
Twinsburg, Ohio 44087
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We accept Visa and MasterCard.
If you have our latest Wiseco catalog in hand and know the products you wish to order, go to Order From Your Catalog
now.
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Most orders ship within 1-2 business days of our receipt of your order. Orders received on Saturdays and Sundays will be processed on the following Monday. If an item is on back order we will contact you by email within 24 hours. Occasionally, pistons-online must order products from a Wiseco California warehouse, which could delay your shipment by 2-3 days; you will be notified by email if that is the case.
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If you placed your order online:
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- Simply click on the link in the
confirmation email that was sent to you.
-
OR -
- Click the Click here to track your order link on our home page. You will need to use the Confirmation Number that you
received with your email order confirmation.
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If you placed your order over the phone:
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- Click the Click here to track your order link on our home page. You will need to use the Confirmation Number that you were
given with your order confirmation.
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We've taken every precaution to protect
sensitive data sent over the Internet. All personal and credit card
information entered on your order is transmitted in an encrypted
form for your protection. All transactions are kept secure when you
use Netscape Navigator 3.0 or higher, Microsoft Internet Explorer
3.0 or higher, or any compatible Secure Sockets Layer (SSL) browser
to order our products. These browsers automatically "scramble"
personal information so it remains safe as it travels the
Internet.
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UPS Ground or UPS Next Day Air will be used to ship all products to locations within the United States of America.
Ground shipping is charged at a flat rate of $8.00.
Next Day Air shipping is charged at a flat rate of $30.00.
UPS Ground delivers in 3-7 days, depending
on your zone.
All international orders
are shipped via the United States Postal Service - Global Express.
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Funds must be in U.S. Currency.
Alaska, Puerto Rico and Hawaii – Next Day Air is not available.
Canada,
Mexico – Orders must be placed using our special order form; shipping to Canadian and Mexican addresses is done via the United States Postal Service, Global Express.
Brokerage, duty and other fees will be the sole responsibility of the customer. We cannot predict or pre-pay these charges. Please check with your government customs officials to find out how much these charges might be prior to ordering.
International –
Customers outside the United States should email us to place an order at customer_service@pistons-online.com
Please note the country in which you are located so that we can provide a complete quote, including estimated shipping charges.
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Online:
Visa, Mastercard
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We collect 8% sales tax for all orders with a billing address
in Ohio.
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Phone:
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Order Line/General Questions:
1-330-958-2846 (within the USA)
|
Technical Questions:
Fax:
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Orders: 1-330-963-7577
|
Email:
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By Phone:
We accept Visa and MasterCard credit cards.
1-330-958-2846 (within the USA)
Hours: (Eastern Standard Time)
Monday thru Friday 8:00am
to 5:00 pm
By Mail:
Instead of transmitting your order online, you can print it and
mail it to us. Please be sure to sign the order form somewhere.
Include credit card number (Visa, MasterCard) and expiration date.
Mail the printed order
form to:
Pistons-Online
Order
Processing
8870
Darrow Rd., #208
Twinsburg,
Ohio 44087
By Fax:
Instead of transmitting your order online, print it and fax it
to us. Please be sure to sign the order form somewhere. Include
credit card number (Visa and MasterCard) and expiration date.
Fax the printed order form
to:
Pistons-Online
1-330-963-7577
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For help in placing an order, order status or choosing a product, email us at
customer_service@pistons-online.com
Hours: (Eastern Standard Time)
Monday thru Friday 8:00am to 5:00pm
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Pistons-online can accept returns under the following conditions:
1. You MUST first email Pistons-online for approval at customer_service@pistons-online.com.
2. Requests for returns MUST be received within
30 days of our shipment date. Pistons-online will not authorize returns that are requested after 30 days from the date of our shipment.
3. All parts returned must be in "as new" condition. Any parts that have been damaged OR installed will not be accepted for return.
4. Parts returned must be in original packaging; include a copy of your Packing Slip with the RGA number noted on it.
5.
Returns will not be accepted without an approval number obtained in advance.
6.
A 10% restocking fee will be assessed for all returned parts.
Shipping charges for returned product and for exchanged product are the responsibility of the Customer. Any additional charges for exchanged product must be paid for in advance via credit card (Visa or MasterCard only).
Our shipping address is:
Pistons-online.com
8870 Darrow Rd., F106 #208
Twinsburg, Ohio 44087
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Delivery of merchandise in good condition is the responsibility of the carrier. Should your order arrive in damaged condition, immediately inform your local carrier. Be sure to keep your original box and packing material. You must make claims for shipping damages to the delivery carrier within three days.
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We carry the entire array of Wiseco Piston products, with most products available on-line. Not everything we carry is listed in our on-line catalog. If you need something we do not show in our catalog, we will get it for you, just email us service@pistons-online.com
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Most products are warranted against manufacturer defects for 90 days unless otherwise specified. Warranty is void if an item is altered, misused or installed improperly. Pistons-Online is not liable for any direct or indirect consequential damage of any kind.
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Unless indicated otherwise, the products on this website or in our catalogs are not manufactured by or on behalf of Harley Davidson®, Ford®, DaimlerChrysler®, Nissan®, Honda®, Suzuki, Arctic Cat, Polaris, Toyota®, Mitsubishi®, or Nissan®, Yamaha, Kawasaki, Ski-Doo, KTM, WetJet, Corporations or any other motor vehicle manufacturing organization. No affiliation, connection with, sponsorship or approval by any of these organizations is intended.
This catalog uses the term "Harley-Davidson" and various model designations of Harley-Davidson Inc. solely for reference and fitment purposes. No affiliation exists between Pistons-Online and Harley-Davidson, Inc., and the use of any trademarks or other proprietary designations of Harley-Davidson in this catalog should not be construed as indicating sponsorship or official approval by Harley-Davidson, Inc. of Pistons-Online or Wiseco products.
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All prices are subject to change without prior notice. However, we will notify you of a price change before shipping. Pistons-Online reserves the right to correct any typographical errors.
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To make sure all of our customers get the best deal, we have a one price policy, which is the best price on top quality pistons. Volume discounts may be available on an order by order basis for multiple orders of a single part, or orders over $3000. If you have an order that qualifies, please email your request to VolumeOrders@Pistons-Online.com or fax us at 330-963-7577 with quantity and description of the items needed. Please make the subject of your email or fax "Volume Order Request" and include your email address, fax number, and daytime telephone number. We will fax or email a response within 2 business days.
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All sponsorships for Pistons-Online are currently filled. For
future consideration, send a letter to:
Pistons-Online
Sponsorships
8870 Darrow Rd., #208
Twinsburg, Ohio 44087
We will contact you if we are able to include you in our sponsorship
program. Due to the volume of requests we receive, we will
not accept phone calls or email regarding sponsorships.
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